Difference between revisions of "29NL 6.1 Event handling"

From Emerald Forest Hotel
Jump to: navigation, search
(Created page with "{{29NL header general}} {{not ready}}")
 
 
(One intermediate revision by the same user not shown)
Line 1: Line 1:
 
{{29NL header general}}
 
{{29NL header general}}
{{not ready}}
+
== Event handing ==
 +
 
 +
== Situation ==
 +
An unexpected situations occurs. The management team has to response quickly and take measures.
 +
 
 +
== Goal ==
 +
Solving the situation which has occurred in ways, matching the corporate image of the hotel, keeping in mind all the stakeholders.
 +
 
 +
== Task, deliverable ==
 +
Put the total of the solutions and actions in your team document. Or put links to what you have done. <br>
 +
A management team has to be alert and react quickly on new situations.
 +
Make a short inventory of the situation which occurs. <br>
 +
Then try to assess which stakeholders are involved: do not think too limited in this. <br>
 +
Do damage control via communication: think especially of the of the social media. How are you going to contact which group with which message?<br>
 +
Make a plan how to prevent the situation form happening again. <br>
 +
And try to assess the total of the damage in costs: loss of revenues, measures taken, the communication itself cost of preventing in the future etc. <br>
 +
There has to be a press conference, which is a separate assignment.
 +
 
 +
== Assessed elements ==
 +
* How quick and realistic was the response? <br>
 +
* Is it clear what the total of the plan is?
 +
* Are all stakeholders been contacted?
 +
* Are he costs somehow realistic?
 +
 
 +
== Additional information ==
 +
*[[HACCP]]
 +
*[https://blog.sfceurope.com/10-fundamental-hotel-safety-tips-for-employees Safety tips for staff in hotels]
 +
 
 +
<br><hr>
 +
''→ GO! [[#top|Top of this page]]''
 +
<center><small>''Emerald Forest Hotel'' offering an <font color="green">'''emerald''' </font color="green">hotel experience!
 +
| Run your own hotel in this management simulation.</small></center>

Latest revision as of 21:50, 11 January 2020

→ Go! Game 29NL home | 29NL Tasks and timeline | 29NL All teams with logo

Event handing

Situation

An unexpected situations occurs. The management team has to response quickly and take measures.

Goal

Solving the situation which has occurred in ways, matching the corporate image of the hotel, keeping in mind all the stakeholders.

Task, deliverable

Put the total of the solutions and actions in your team document. Or put links to what you have done.
A management team has to be alert and react quickly on new situations. Make a short inventory of the situation which occurs.
Then try to assess which stakeholders are involved: do not think too limited in this.
Do damage control via communication: think especially of the of the social media. How are you going to contact which group with which message?
Make a plan how to prevent the situation form happening again.
And try to assess the total of the damage in costs: loss of revenues, measures taken, the communication itself cost of preventing in the future etc.
There has to be a press conference, which is a separate assignment.

Assessed elements

  • How quick and realistic was the response?
  • Is it clear what the total of the plan is?
  • Are all stakeholders been contacted?
  • Are he costs somehow realistic?

Additional information



→ GO! Top of this page

Emerald Forest Hotel offering an emerald hotel experience! | Run your own hotel in this management simulation.